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At Helen É Cosmetics, your feedback is important to us and listed below are some of the more frequently asked questions. If you have any further questions, e-mail us at contact@helen-e.com and we'll do our best to answer them. You can also find specific instructions on our make-up range and other products by clicking on the 'product instructions' link here.

Helen Elowe, Founder and Managing Director

Can I buy your products from anywhere else other than through your web site?
Yes, although our website is our main retail outlet, you can order over the telephone on 0121 559 3888 or by post using our mail order brochure. We retail our products and have concessions in selected stores around the country including selected branches of Debenhams, independent department stores such as Weatherells of Selby, Murrays Chemists and selected independent hair and beauty salons. Our products are also available from direct selling organisations such as Kleeneze and also from Helen É Consultants at Helen É Experience home parties nationwide. We demonstrate our products at selected trade and retail exhibitions, most notably the BBC's Clothes Show Live at the National Exhibition Centre, Birmingham. If you would like to receive our mail order brochure or information on when and where we might next be in your area, please e- mail us at contact@helen-e.com.

Is Helen É Cosmetics new?
We have been producing the range since 1999, starting with our hugely successful Bronzer and introducing our beautiful Skin Smoother palette and more recently our Nubian Beauty range. We continually add new formulas and products to keep up with advances in beauty care technology and also to fulfil our customers’ requests.

Where is Helen É Cosmetics based?
Helen É Cosmetics is a proud UK company, based in the West Midlands. The company was founded by Helen Elowe in 1999 and has grown from strength to strength ever since, supplying premium, desirable colour cosmetics to women in the UK and beyond, both directly and through other outlets.

Is Helen É Cosmetics make-up tested on animals?
No, Helen É has a strict policy regarding animal testing and none of our products or the ingredients in them is tested on animals.

Do Helen É Cosmetics products contain Lanolin?
None of our products contain Lanolin. A full list of ingredients can be found on each product or by clicking on this link: Product ingredients.

Is Helen É good for sensitive skin?
Usually the main irritant in make-up is fragrance, subsequently all Helen É products are fragrance free. All of our products have been formulated to be as gentle on sensitive skin as possible.

You say the Helen É Skin Smoother is good for all skin types, why?
Skin Smoother is formulated to retain its natural moisture without feeling oily and heavy and has a similar consistency to a tinted moisturiser. It is also formulated to sit extremely well on oily skin, so you can use it easily whatever skin type you have. If you have mature skin, it has a fine, soft, lightweight texture so it won't accentuate wrinkles. It is also ideal for dry skin due to its unique moisturising properties helping the skin to stay smooth looking and supple. If you have an oily or combination skin type, you may wish to try the oil free Photo Finish version of the Skin Smoother.

How does the Helen É Skin Smoother suit all skin tones?
This is a revolutionary approach unique to Helen É Cosmetics. The way the Skin Smoother is formulated means that, unlike some base make-ups that give a heavy, blanket coverage, its ultra fine particles provide you with a smooth, even, fresh looking base. It is the synergy of the Helen É Skin Smoother combined with your natural complexion that gives such outstanding results, providing a flawless canvas for the rest of your make-up.

Which coloured Pressed Powder should I choose?
We recognise that different skin tones require different tones of bronzer to complement them and that is why we have different tones of our versatile coloured Pressed Powders (Bronzer) - Simply Blush for extremely fair red heads and women with Celtic complexions; Bronzer for most skin tones, particularly good on women who have redness or a flushed colouring; Love Blush which gives a soft, peachy pink tone to most skin tones, a particular favourite with Brides and younger women and Diva for tanned, olive and Asian skin tones. For Black women, choose between Nubian Pressed Powder Terracotta and Nubian Pressed Powder Plum which have a higher level of pigments to complement rich skin tones and ensure no ashiness.

Do I need to apply moisturiser beforehand?
It is a good idea as it keeps the skin nourished and prevents dryness. Apply it a few minutes prior to using your make-up to help it glide on and give a beautiful smooth finish.

How do I apply Helen É Skin Smoother?
You can apply it with a dry sponge (no need to dampen it) or you can use a foundation brush. You can use your fingers too, however you will get a more even, finer finish if you use a sponge or brush. We advise against storing a sponge in the closed compact. For full instructions click on the link for instructions.

How long will the compacts last?
Everyone uses the make-up differently, however the Skin Smoother can lasts around three to five months, while the coloured Pressed Powder (Bronzer) compacts can last around twelve months.

Can I return your products if I am not happy?
For hygiene reasons we are not able to give refunds on any of our products if they have been used. However, if the products have not been used or damaged and if they are returned to us in the original sealed packaging, we will offer you either a refund or a replacement of the product as we deem appropriate. Any products which are purchased at our concessions in department stores (such as Debenhams) must be returned directly to that particular department store and not to us. Each department store will apply its own internal policy concerning the return of products purchased there.