Terms & Conditions

Helen É Hair and Beauty Products Limited, referred to as “Helen É” throughout, is a limited company registered in England and Wales under company number 03959446 and has its registered in England and Wales under company number 03959446 and has its registered office at A1 Coombswood Way, Halesowen B62 8BH.

Helen E Cosmetics reserves the right to change these Terms at any time. Please check these Terms on a regular basis for changes. Your continued use of the site after changes are posted will mean you accept the Terms as modified by the posted changesThis page states the terms and conditions (the “Terms and Conditions”) under which you may use this website (the ”Site”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, do not use the Site. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Helen É are superseded and of no force or effect. Helen É may review these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions because they are binding on you. Continued use of the Site constitutes your agreement to all such revised Terms and Conditions.

Your use of the Site is also governed by the privacy policy applicable to the Site, the provisions of which are hereby incorporated within these Terms and Conditions.

Use of Material:
Helen É maintains the Site for your personal entertainment, information, education, and communication. Please feel free to browse the Site. Helen É authorises you to view and download a single copy of material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of the Site for public or commercial purposes, including the text, images, audio, video and other material (the “Material”) without Helen É’s written permission. Special rules may apply to other terms provided on this Site. Any such other rules are listed as “policies” on the Site and are incorporated into these Terms and Conditions by reference.

You should assume that everything you see or read on the Site is copyright unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of Helen É. Helen É neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Helen É.

You undertake that you will:

  • view and use the Site only for your own purpose and not sell, publish or modify the Material or reproduce, display, publicly, perform, distribute, store, retransmit or otherwise use the Material in any way for any public or commercial purpose;
  • not use the Site other than in accordance with these Terms and Conditions and (without limitation) nor interfere with it in any way so that all or part of the Site or any Material is or could be interrupted, reproduced, stored, retransmitted, published, damaged, rendered less efficient, corrupted or in any way impaired;
  • not use the Site nor the Material in any manner which constitutes an infringement of any third party rights (including Intellectual Property Rights);
  • not use the Site nor the Material to transmit any information or content for the purposes of publicity, promotion and/or advertising without the prior written consent of Helen É; not send a message or communication which is offensive, abusive, defamatory, obscene, menacing or illegal;
  • not cause annoyance, inconvenience or needless anxiety to, or breach the rights of any other person; not perform any illegal activity;
  • not receive, use, possess, post, transmit or publish obscene material;
  • not upload, post, publish or transmit any Material which is protected by copyright or other Intellectual Property Right without the prior written consent of its owner;
  • not introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
  • not gain unauthorised access to our Site, the server on which our Website is stored or any server, computer or database connected to our Site;
  • not attack our Site via a denial-of-service attack or distribute a denial-of service attack;
  • not attempt to reverse engineer, decipher, decompile or disassemble the Site or any Material or knowingly allow others to do so, except to the extent that applicable laws specifically prohibit such restriction;

not modify any Material, create derivative works of any Material and not onward transmit or distribute any Material electronically or via the internet.

The use of the Material on any other website or in a networked computer environment for any purpose is prohibited. If you violate any of these Terms and Conditions your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Helen É’s Liability:
While Helen É uses reasonable efforts to include accurate and up-to-date information in the Site, the Material may contain inaccuracies or typographical errors and Helen É makes no warranties or representations about the accuracy, reliability, completeness or timeliness of the Material or the results to be obtained from using the Site and the Material. Helen É assumes no liability or responsibility for any errors or omissions in the content of the Site. Your use of and browsing in the Site are at your risk. Helen É has no obligation to maintain any Material, products and/or services available at any time through the Site.

The Site and Materials are provided on an “as is” basis without any warranties of any kind. Helen É and any other party involved in creating, producing, or delivering the Site, to the fullest extent permitted by law, disclaim all warranties, of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third parties’ rights. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Helen É will not be liable in any way for any increased costs or expenses, loss of profit business contracts revenues or expected savings, or any special indirect or consequential damage whatsoever arising out of any provision or use of, the Material and the Site.

Helen É does not warrant that the Site will operate error-free or that the Site and its server are free of computer viruses and other harmful factors. Helen É assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your down-loading of any materials, data, text, images, video, or audio from the Site.

Unless otherwise expressly provided in a policy on this Site, the aggregate liability for Helen É to you for all claims arising from any loss or damage arising out of or in connection with the use of the Materials and placing an order on the Site, is limited to the amount of money paid by you in relation to the order placed. Helen É does not attempt to exclude or limit its liability for death or personal injury caused by its negligence or for fraud or fraudulent misrepresentation.

You agree to defend, indemnify and hold harmless Helen É, its partners from time to time being, its employees and agents, from and against any claims, liabilities, damages, costs, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use or misuse of the Material or your breach of these Terms and Conditions.

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of Helen É and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Helen É or such third party that may own the Trademarks displayed on the Site. Your unauthorised use of the Trademarks displayed on the Site, or any other content on the Site, is strictly prohibited. You are also advised that Helen É will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like, will be treated in accordance with our privacy policy. Helen É is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Images of people or places displayed on the Site are either the property of, or used with permission by Helen É. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorised use of the images may violate intellectual property laws, as well as the laws of privacy and publicity.

Links to Other Sites:
The Site may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by Helen É. Helen É has not reviewed any of the sites linked to the Site and is not responsible for the content of any third party websites and does not make any representations regarding the content or accuracy of materials on such third party websites. If you decide to access linked third party websites, you do so at your own risk.

You may enter into or seek to enter into transactions with third parties in relation to the Material via the Site. Helen É will not be a party to such transactions and will not be liable whether in contract, tort (including liability for negligence), or otherwise for any loss, cost of damage incurred by you arising out of or in relation thereto.

Payment Terms and Conditions:
Once your order has been placed and the payment transaction has been completed successfully, your payment card will be debited immediately. If the incorrect amount has been debited, we will request adjustments accordingly.  Please note that the payment transaction will appear on your card statement as Helen É Cosmetics. All payments are taken in UK sterling (UK£). We recommend that you print out all transaction data and keep it in a safe and easily accessible place.

PayPal Payments:

If you pay through PayPal and then cancel or request a refund, you will be liable to pay the PayPal fees associated with your order.

Please note that we have no responsibility to provide you with any products as may be advertised from time to time on our Site. When you place your order, you are making a legal offer to us, which we may or may not decide to accept. A legally binding contract will exist between us when you receive an email from us that confirms that your order has been successful.

Placing Your Order

We use Royal Mail to send all of our parcels worldwide

  • If you place an order up to 2.30pm each day it will be despatched the same day.
  • Orders received after 2.30pm will be sent the next working day.
  • Standard postage is £3.99 to UK customers, Europe is £8 and Rest of the World is £10
  • UK Delivery normally takes 3-4 working days EXCEPT Black Friday weekend and all other promotional offers that could take up to 14 days and up to 14working days rest of the world.  Please note that the delivery times stated are only a general guideline and there may be delays associated with Royal Mail should their service be disrupted.

Prices for Express Delivery (UK only)

  • Next Day Delivery UK only (Mon-Fri)– cost £8 (parcel delivered before 1pm) * when available
  • Saturday delivery £11 (UK only) *when available

Please see info below from Royal Mail website about restrictions to certain areas in UK for next day delivery:

Areas with Restrictions

We deliver by 5.30pm the next working day in the following postcode areas:

  • AB30 – 39, 41 – 45, 51 – 56
  • HS1, 3 – 9
  • IV21 – 28, 40 – 49, 51 – 56
  • KA27, 28
  • KW1 – 3, 5 – 15
  • KW16 Stromness Town only
  • PA20 (0&9)
  • PA28 – 38, 41 – 49, 76, 77
  • PH15, 17 – 26, 31 – 40, 49, 50
  • ZE1

We deliver within two working days by 5.30pm to the following postcodes areas:

  • HS2
  • PA60 – 75, 78
  • ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:

  • KW16 – non Town
  • KW17
  • PH30, 41 – 44

We can’t guarantee delivery by 9am to Jersey, Herm, Sark, Alderney and addresses on Isle of Man outside the IM1 postcode area.

We aim to despatch your order within 7 business days of payment being received and cleared. Should you fail to hear from us within 20 days from the date of your order, please let us know at [email protected] or tel 0121 559 3888 and we will investigate further.

If for any reason you are unhappy with, or wish to cancel your order, you can do so within 7 working days after the date on which you receive confirmation that your order has been approved. We will refund the full amount which you paid for your order following receipt of goods which should be returned at your own cost.

We will endeavour to make any changes to the prices of products quoted as soon as Helen É is able, however price and availability of products are subject to change without notice. By submitting an order you are agreeing to the above terms and conditions. None of the above affects your statutory rights as a consumer.

Order returns:
For hygiene reasons we are not able to give refunds on any of our products if they have been used. However, if the products have not been used or damaged and if they are returned to us in the original sealed packaging, we will offer you either a refund or a replacement of the product as we deem appropriate.

Helen É will, at any time, have the right to terminate these Terms and Conditions (and your use of the Site) immediately and without notice to you.

Although Helen É may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Helen É is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site.

No software from this Site may be downloaded or exported.  Any communications or materials submitted to Helen É via the Internet will be treated as non-proprietary and non-confidential. By transmitting or posting any communications or materials to this Site, you agree that Helen É or any of its affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast and posting. Helen É and its affiliates are free to use any ideas, concepts or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to developing, manufacturing, distributing and marketing products using such information.

The Site is based in England. Helen É makes no claims that the Materials are appropriate in other countries. Access to the Materials may not be legal by certain persons or in certain countries. If you access the Site from outside England you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

The construction, validity and performance of these Terms and Conditions will be governed in all respects by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English courts.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions, which will remain in full force and effect.

No waiver of any term will be deemed a further or continuing waiver of such term or any other term.

Except as expressly provided in a particular policy or material on particular web pages of the Site, these Terms and Conditions constitute the entire agreement between you and Helen É with respect to use of the Site.

Throughout these Terms and Conditions the singular includes the plural and any one gender includes all other genders.

Privacy policy:
These terms and conditions are also subject to our privacy policy, which can be found by clicking here.